Frequently Asked Questions

Frequently Asked Questions

• Where can I get more information on this promotion?

  Please contact Support, using the LiveChat! function

• Where can I get more information on this promotion or any other promotions or products in the ScanSnap range?

  a. You can opt-in to ScanSnap Marketing Communications when you submit your claim b. You can follow us on Facebook, Instagram and Twitter. c. You can visit our official ScanSnap site to view the product catalogue and any promotions that may be running. D. You can visit https://scansnapit.com and https://scansnapit.freescansnap.com and use LiveChat to speak with a customer support representative.

• Which products are eligible for this promotion?

  The promotion is limited to these Qualifying Products, identified by their Part Numbers: - ScanSnap iX1400 - Part Number: PA03820-B001

• What date restrictions apply to this promotion?

  This Offer is valid only for Qualifying Products purchased on or between these dates: a. Start date: 1st April 2021 b. End date: 30th June 2021

• How long do I need to wait before I can apply for the free 1 Year Plan for Adobe® Acrobat® Pro DC?

  The claim window is 30-60 days from purchase. You must wait 30 days from the date on which a Qualifying Product is purchased before submitting a Claim (counting 30 calendar days from the date shown on the invoice). This 30 day window is used to collect sales information to validate Claims and ensure this Offer is not misused by customers returning a Qualifying Product after submitting a Claim. You must submit theClaim no later than 60 days from the purchase date of the Qualifying Product (counting 60 calendar days from the date shown on the invoice).

• When is the deadline to claim?

  60 days from the purchase date shown on your invoice You must wait 30 days from the date on which a Qualifying Product is purchased before submitting a Claim (counting 30 calendar days from the date shown on the invoice). This 30 day window is used to collect sales information to validate Claims and ensure this Offer is not misused by customers returning a Qualifying Product after submitting a Claim. You must submit theClaim no later than 60 days from the purchase date of the Qualifying Product (counting 60 calendar days from the date shown on the invoice).

• Who can claim for this promotion?

  Any Person who has purchased a new Qualifying Product for their own personal or business use who is not employed or engaged by or otherwise connected to PFU, its Distribution or Reseller Channel, Fujitsu, or any individual professionally connected to the promotion.

• What territories are included in this promotion?

  This Offer is available to Customers who are located in one of the Qualifying Countries listed below, who have purchased a Qualifying Product during the Promotion Period, from a reseller or retailer located in a Qualifying Country listed below: Austria Belgium Bulgaria Croatia Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Luxembourg Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland United Kingdom

• Where do I find the serial number of my product?

  The Serial number is located on the product packaging and on the label on the underside of the product.

• Is there a limit to the number of free 1 Year Plans for Adobe Acrobat Pro DC that can be claimed?

  A maximum of one Claim may be approved per Customer during the Promotion Period, irrespective of the number of Qualifying Products purchased.

• I submitted a claim during your last promotion, but I didn’t receive anything

  Sorry but we are unable to process or accept claims made during any previous promotion.